Last Updated: October 2025
Welcome to Friendly Tours Lanka (the “Company”, “we”, “our”, or “us”). These Terms and Conditions govern your use of our website https://friendlytourslanka.com and any services or bookings made through it. By accessing our website or booking a tour with us, you agree to comply with these terms. Please read them carefully before using our services.
a. You must be at least 18 years old to use this website, make inquiries, or book travel services.
b. You agree to provide accurate, current, and complete information when submitting booking forms or inquiries.
c. You are responsible for maintaining the confidentiality of any personal login credentials and for any activities that occur under your account (if applicable).
d. You agree not to use this website for any unlawful, harmful, or fraudulent activities, or in any way that could damage or disrupt our services.
a. When you make a booking through our website, you are making an offer to purchase a travel service, which is subject to our confirmation and availability.
b. A booking is confirmed only upon receipt of the required deposit or full payment, as specified in the booking process.
c. All payments must be made using valid and authorized payment methods.
d. We use trusted third-party payment processors for secure transactions. We do not store or have access to your credit or debit card details.
e. We reserve the right to refuse or cancel any booking at our discretion, including in cases of incorrect pricing, unavailability, or suspected fraudulent activity.
a. All prices listed on our website are in Sri Lankan Rupees (LKR) or as otherwise stated, and include applicable taxes unless otherwise mentioned.
b. Prices are subject to change without prior notice due to currency fluctuations, fuel surcharges, or changes in supplier costs.
c. The specific inclusions and exclusions of each tour or package will be clearly stated on the respective product page. Please review them carefully before booking.
a. Cancellation and refund policies vary depending on the tour or service booked. These will be specified in your booking confirmation or on the relevant tour page.
b. Any cancellation by the customer must be communicated in writing via email to Friendlytt.lk@gmail.com.
c. Refunds (if applicable) will be processed according to our Cancellation Policy, which may include applicable administrative or supplier charges.
d. Friendly Tours Lanka reserves the right to cancel or modify a tour due to unforeseen circumstances such as natural disasters, government restrictions, or safety concerns. In such cases, customers will be offered alternative arrangements or a refund in accordance with our policies.
a. It is the traveler’s responsibility to ensure they have valid passports, visas, travel insurance, and any other required documentation.
b. Friendly Tours Lanka will not be held liable for denied entry, delays, or additional expenses arising from non-compliance with travel requirements.
a. All content on this website — including text, images, videos, graphics, logos, and design — is the property of Friendly Tours Lanka or its licensors and is protected by intellectual property laws.
b. You may not copy, reproduce, modify, distribute, or republish any material from our website without prior written consent.
a. Friendly Tours Lanka acts as an intermediary between travelers and third-party service providers (such as hotels, airlines, and transport operators). We are not responsible for any injury, loss, damage, delay, or inconvenience caused by third-party services or circumstances beyond our control.
b. In no event shall Friendly Tours Lanka, its directors, employees, or affiliates be liable for any indirect, incidental, or consequential damages arising out of the use of our website or participation in our tours.
c. We make no warranties, express or implied, regarding the accuracy, reliability, or suitability of the information or services offered.
We shall not be held responsible for any failure to perform obligations under these terms due to events beyond our control, including but not limited to natural disasters, pandemics, political instability, strikes, or technical failures.
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. Continued use of our website after such updates constitutes your acceptance of the revised terms.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka, and any disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
For any questions, concerns, or clarifications regarding these Terms and Conditions, please contact us at:
Friendly Tours Lanka
📍 Address: A 45/5, Main Street, Kannatotta, Ruwanwalla
📞 Phone: +94 778 222 558
📧 Email: Friendlytt.lk@gmail.com
🌐 Website: https://friendlytourslanka.com
📩 Contact Form: https://friendlytourslanka.com/contact/
This document serves as the official Terms and Conditions for Friendly Tours Lanka. By using our website or booking a tour with us, you acknowledge that you have read, understood, and agreed to these terms.
